Southern Water recognises the importance of respecting your personal privacy and also the need to have in place appropriate safeguards surrounding the processing of personal data. We have notified our processing of personal data to, and are registered with, the Information Commissioner's Office  - Reg. No. Z5449252.

Whether via our website, letter, email or another method, we assure you that we will only use the personal information you provide in accordance with this statement and our registered details held on the public register administered by the Information Commissioner and available via the website www.ico.gov.uk.

This privacy statement explains how we may use information supplied or collected from you or via other sources. This site has links to and from other online services provided by other organisations and we are not responsible for the content or privacy practices of those websites.

Protecting your information
There is an element of risk involved with sending information via the Internet. We urge you to take appropriate precautions to protect your personal information when accessing on-line resources. Ensuring your operating system and Internet browser are updated with relevant security patches, and the use of other security products, can help reduce this risk.

Retention of Information
We will only retain your information for as long as is necessary for the purpose the information was collected.

Your consent
By using our website, or contacting us, you consent to the collection and use of your personal information in accordance with this privacy statement.

Should you wish to amend your preference for receiving information about water related goods and services from us, or carefully selected third parties, please email your name and customer reference, together with your instruction to dataprotection@southernwater.co.uk (standard email)
or write to Data Protection Officer at the address below.

Contacts
If you have any queries about your privacy when using this website, or concerning our use of personal information, please contact our Data Protection Officer at dataprotection@southernwater.co.uk (standard email)
or by post: Data Protection Officer, Southern Water, Southern House, Yeoman Road, Worthing, BN13 3NX.

Updates to this Privacy Statement
We will update this privacy statement in response to company, visitor and customer feedback and/or to comply with changes to relevant legislation. In the event of material changes to this statement, or how personal information is used, we will post an appropriate announcement on the home page of this website.