FAQ
- I can’t afford to pay my bill, what can I do?
- Review the details listed on this site and see if you match the criteria for any of the facilities on offer
- I’ve read the details regarding the facilities available and I don’t meet the criteria, what else can I do?
- If you fail to meet the criteria, you can pay your bill by a variety of other methods. Direct debit, debit or credit card, PC or telephone banking, cash or cheque, postal orders, payment card or standing order. To find out more click this link https://www.southernwater.co.uk/
DomesticCustomers/payingYourBill/waysToPay.asp
- If you fail to meet the criteria, you can pay your bill by a variety of other methods. Direct debit, debit or credit card, PC or telephone banking, cash or cheque, postal orders, payment card or standing order. To find out more click this link https://www.southernwater.co.uk/
- I have an instalment arrangement but have just received a demand for the full balance, why?
- If you have failed to maintain the payment scheme as previously agreed the plan would be cancelled and the full balance becomes immediately due.
- I can’t afford to pay the full balance due, can I apply for another instalment facility?
- If you are unable to pay the full balance due arrangements may be made to reinstate the payment scheme. However, you may be asked to make a good faith payment prior to the reinstatement as proof of your future commitment to maintain the newly agreed instalments.
- What happens if I ignore your demands and don’t pay you?
- If you don’t pay your bill or maintain the payment arrangement the following action will be taken:
- We will send you a Final Notice giving you a minimum of 14 days to pay the outstanding balance.
- If you still do not pay or contact us, our solicitor will write to you to explain the action that will be taken if payment is not made promptly.
- If you still do not pay or contact us, we may ask an independent debt collection agency to recover the amount owing.
- Alternatively, we may send you a Letter Before Legal Action followed by a County Court Claim and you will have to pay the fee for the issue of the claim and our solicitors costs
- Further in depth details can be found on the following link: http://www.southernwater.org.uk/DomesticCustomers/
payingYourBill/codeOfPractice.asp#cop5
- If you don’t pay your bill or maintain the payment arrangement the following action will be taken:
- I don’t believe I’m responsible for this bill, the amount seems wrong or the billing period is incorrect, what can I do?
- If you disagree that you are responsible for paying the bill or you disagree with the amount, you must tell us straight away. Call us on 0845 272 0845 between 8am and 6pm Monday to Friday and between 8am and 1pm Saturday for help and advice.
- I need some advice on the debts I currently have, is there anyone else that can help me?
- There are many organisations that can offer free debt advise, Who else gives advice.
- I currently pay a doorstep collector/external agency but I think I meet the criteria, what should I do?
- Continue with the current payment arrangements but also review the details on this site and see if you meet the criteria for further assistance. If you believe you do complete the application form.
- A card has been left at my property, what should I do?
- Make the call to the number on the card but also review the details on this site and see if you meet the criteria for further assistance. If you believe you do complete the application form.
- I have been accepted by the Water Company, will you accept me?
- Southern Water would normally accept you and the details should automatically be sent to us.