How will the CON29DW be changing after the Private Sewer Transfer?

As from October 1, ownership of private sewers and lateral drains will change in accordance with The Water Industry (Schemes for Adoption of Private Sewers) Regulations 2011. These changes in legislation will be reflected in the CON29DW from the date of transfer. The revised CON29DW will include answers to modified questions which will take into account newly transferred public sewers. The plans accompanying the CON29DW search will be updated with the location of newly transferred public sewers as soon as records are updated. 

For advice regarding the changes in legislation, and how this will impact on homeowners, please click here.

How do I order a CON29DW report?

To request a search, please download the Search Request Form and send the completed form, together with payment, to the following address:

The Land Search Team
Southern House
Capstone Road
Chatham
Kent
ME5 7QA

Or by DX to DX:400450 Chatham 5

What information do I need to provide when ordering?

(In addition please refer to the ‘Checklist’ at the end of this document once you have completed your request form, to ensure you have included everything required so as to avoid any delay in processing).

Accurate information is vital in enabling us to be able to process your order. Please complete the request form with as much information as possible. If the search is requested on a building plot, recent development or on a property with a significant area of land, then it advisable that you attach a plan clearly showing the boundaries of the property. If you are interested in a plot of land rather than an existing building, then it is essential that a plan is provided, clearly showing the boundaries of the land.

How much does the report cost?

Our prices are shown on the Search Request Form, and also available to view here.

How do I pay for the report?

Please make cheques payable to Southern Water Services Ltd and attach to the search request form.

How long does it take?

Searches will be returned within a standard five working day turnaround, however with certain products expedited (swift) searches are available. Please ensure that you refer to the ‘checklist’ below once you have completed your request form.

How will the report be delivered?

The report results are sent by Royal Mail or DX (‘Document Exchange’ a members’ only mail service). Alternatively, reports can be returned by email in PDF format (Adobe Acrobat files), please supply an email address and tick the ‘return results by email’ box on the search request form.

I have a query or question regarding the results of the report, who do I contact?

If you have any questions arising from the results of the report, please send your enquiry to the following email address: searches@southernwater.co.uk, or call our helpline on 0845 270 0212, which is open from 08:00 to 17:00hrs.

If you are concerned that the report shows that the water quality has failed to meet the required standard, please note these samples are NOT house specific. They refer to samples taken from a large water zone. Random water sampling is carried out regularly from customer’s taps and from the test results accumulated for each water supply zone. The chances of this result being from the actual search property address are very low.

Southern Water Services investigate all infringements of water quality standards thoroughly while taking appropriate action to resolve any problems. All failures are followed up to be re-tested.

If there was any risk to public health from the quality of drinking water supplied, the Company would inform customers immediately to advise them not to drink the water until the risk had been removed. Further information on water quality is available on our website www.southernwater.co.uk/homeAndLeisure/
drinkingWater/default.asp or by calling 0845 278 0845.

How can I find out more?

To find out more, please email to: searches@southernwater.co.uk or contact us on 0845 270 0212, which is open from 08:00 to 17:00hrs.